Patient Rights & Responsibilities

Did you know you have patient rights recognized by the Constitution, national legislation, and international legal instruments? We are committed to protecting your rights while also reminding you of your general responsibilities.

Your Rights

The right to access healthcare services without discrimination
The right to have your privacy respected
The right to request and receive information
The right to give informed consent before medical procedures
The right to fulfill religious obligations
The right to be treated with dignity and respect
The right to have visitors and a companion
The right to be informed of examination and treatment costs
The right to know, choose, and change your healthcare providers
The right to confidentiality of your medical information
The right to refuse or discontinue treatment
The right to file a complaint if your rights are violated

Your Responsibilities

Follow the advice given for a healthy lifestyle
Provide complete and accurate information about your health
Comply with hospital rules and regulations
Cooperate with healthcare staff throughout treatment
Respect appointment times and notify of any changes
Respect the rights of staff, other patients, and visitors
Refrain from intentionally damaging hospital property
Listen carefully to treatment and medication instructions
Notify your clinician if you are unable to comply with treatment
Understand that you bear responsibility for refusing treatment
Inform the hospital of your insurance coverage at registration

Detailed Patient Rights

Right to Information and Consent

Our patients have the right to receive complete information — in a language and manner they can understand — about proposed medical interventions, their potential risks and benefits, available alternatives, and the consequences of declining treatment.

Right to Privacy and Confidentiality

The health status and personal information of every individual who visits our hospital is protected in strict confidence — even after death. This information may only be disclosed with the patient's explicit consent or upon a definitive court order.

Right to Refuse or Discontinue Treatment

Except where legally required, the patient has the right to refuse or request the discontinuation of any planned or ongoing treatment, bearing responsibility for any adverse consequences that may arise.

Right to File a Complaint or Provide Feedback

Patients may submit their complaints first to our Patient Rights Unit, administrative authority, or Ethics Committee. If no resolution is reached, they retain the right to apply to the relevant professional bodies and the judiciary.

Visitor & Companion Policy

Visiting Hours & Rules

Visits are permitted between 10:00 and 22:00 in patient wards
A maximum of 2 visitors are permitted at the bedside at any time
Children under 15 are not recommended as visitors
Do not sit on the patient bed or touch any equipment or devices
Outside food and beverages are not permitted
Cut flowers and potted plants are not allowed in patient areas
Do not visit if you have a contagious illness such as flu or cold
Ensure hand hygiene before entering patient rooms

Companion Policy

Whether a companion is needed is determined by the attending physician
Only one companion is permitted per patient
Companions must leave the room during medical rounds and procedures
All hospital rules and regulations must be observed
Companion accommodation is not available in all departments
Individual departments may apply specific companion policies

Please remember: Your patient's health matters as much to us as it does to you. Welcome to the Biruni Family.